How can we help?(start here)

Find guidance for the most common account and training questions, or contact us if you need a hand.

Invitations and sharing

Learn how course invitations work, when access begins, what sponsors can see and how earlier history sharing is controlled.

Update your profile, language and picture from your account page. Account deletion is also available there.

Au pairs can continue active courses from their dashboard. Host families and sponsors can monitor the allocations they purchased.

Payments are completed securely through Stripe. Host-family and sponsor invoices are available from the billing section.

Understand account data, sponsor visibility, sharing choices, data retention and the essential cookies used by the Platform.

Email our support team and include the email address used for your account and a short description of the issue.