Frequently asked questions(quick answers)

Clear answers about purchasing, access, the host-family dashboard, and how training works before arrival.

Who should buy the course — host family or au pair?

How does it work?

How long is access?

Is it one purchase per au pair?

What happens if the placement ends early?

Will my au pair actually complete the training?

What topics are covered?

Do I need an agency account?

What’s your refund policy?

Do I pay VAT / taxes?

Where can I learn more about invitations and privacy?